Personal Data Deletion
Under Article 17 of Regulation (EU) 2016/679 (GDPR — “Right to erasure” or “Right to be forgotten”), Kanousé S.r.l. allows anyone to request deletion of their personal data processed by the company.
This page explains how to exercise this right.
1. Who can request deletion
Anyone who has done any of the following may request deletion of their personal data:
- Sent Kanousé a request for a quote or information
- Interacted with Kanousé channels (website, email, social media or messaging)
- Entered into a service contract with Kanousé
- Received promotional communications from Kanousé
2. What is deleted
Following a valid request, Kanousé will irreversibly delete:
- Contact details (name, email and phone)
- Communication content (emails, social media DMs and messages)
- Service enquiry data (event date, location, etc.)
- Any files and attachments received
- User profiling data in Kanousé automated systems
- Draft replies generated by AI systems
Limits to deletion
Some data cannot be deleted where required for:
- Legal obligations (e.g. invoices and accounting documents must be retained for 10 years under Article 2220 of the Italian Civil Code)
- Defence in legal proceedings (only for as long as necessary)
- Performance of ongoing contracts (limited to the necessary data)
In these cases, Kanousé will inform the data subject of the reasons for retaining some data and the remaining retention periods.
3. How to request deletion
You can submit a deletion request through one of the following channels:
A) By email
Send an email to: kanouseofficial@gmail.com
Subject: “Personal data deletion request”
Include the following in your message:
- Full name
- The email, phone number or social handle you previously used to contact Kanousé
- Approximate dates of your previous contact with Kanousé, if known
- Confirmation that you are requesting deletion
B) By certified email (PEC)
Send a certified email to: kanousesrl@pec.it
Include the same information listed above. Certified email (PEC) is the recommended formal channel for requests requiring legal proof.
C) Request template
You can complete the following request template and send it to kanouseofficial@gmail.com:
Data deletion request template
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I, the undersigned _________________ (full name)
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born in _________________ on _______________
>
with the following contact details used in interactions with Kanousé:
- Email: _________________
- Phone: _________________
- Social handle: _________________
>
request that Kanousé S.r.l. delete my personal data under Article 17 GDPR.
>
Date: _________________ Signature: _________________
4. Response times
Kanousé undertakes to:
- Acknowledge receipt of the request within 3 working days
- Verify the identity of the requester (potentially by requesting an identity document)
- Delete the data within a maximum of 30 days of receiving a valid request, under Article 12(3) GDPR
- Confirm in writing to the data subject that deletion has taken place
In particularly complex cases, this period may be extended by a further 60 days, with notice to the data subject.
5. Deleting data from social channels (Instagram, Facebook)
Specifically for data received through Instagram and Facebook social channels managed using the Meta Platforms Inc. integration:
- Direct Message conversation data is retained in Kanousé systems for a maximum of 90 days unless incorporated into other processing activities
- Deletion covers data stored in Kanousé systems, not data stored on Meta platforms (for which you must contact Meta directly through the relevant settings)
- To delete your data from Meta as well, you must contact Facebook/Instagram separately following Meta’s procedures on its platforms
6. Costs
Exercising the right to erasure is free of charge. Kanousé does not require payment to process the request.
In exceptional cases involving manifestly unfounded or excessive requests, particularly repetitive ones, Kanousé may charge a reasonable fee or refuse the request, explaining its decision.
7. Confirmation of deletion
At the end of the process, Kanousé will send confirmation to the email or certified email address used for the request, specifying:
- Date of deletion
- Categories of data deleted
- Any remaining data retained to meet legal obligations and the reason for retention
8. Right to complain
If the data subject receives no response within the required period, or believes their data is being processed in breach of the GDPR, they may lodge a complaint with the Italian Data Protection Authority:
Garante per la Protezione dei Dati Personali
Piazza Venezia 11, 00187 Roma
Website: www.garanteprivacy.it
Email: protocollo@gpdp.it
PEC: protocollo@pec.gpdp.it
Contact
For further information or help exercising your right to erasure:
- Email: kanouseofficial@gmail.com
- PEC: kanousesrl@pec.it
Kanousé S.r.l. — Via Attinie 21, 74122 Taranto (TA), Italy — Tax/VAT number 03485010734