Terms and Conditions of Service
These Terms and Conditions (“Terms”) govern the relationship between Kanousé S.r.l. (“Kanousé”) and its customers for music and entertainment services offered for weddings, private events, corporate events and ceremonies.
Using Kanousé contact channels (website, email, social media and messaging) and requesting a quote constitutes full acceptance of these Terms.
1. Service provider
Services are provided by:
Kanousé S.r.l.
Registered office: Via Attinie 21, 74122 Taranto (TA), Italy
Tax code and VAT number: 03485010734
REA registration number: TA-261153
Certified email (PEC): kanousesrl@pec.it
Contact email: kanouseofficial@gmail.com
2. Scope of services
Kanousé provides:
- Live musical performances for weddings, private events, corporate events, ceremonies and functions
- Sound and lighting services associated with the performance
- DJ sets (on request)
- Additional technical setups (stage, extra lighting, etc.) on request
- Musical accompaniment for religious and civil ceremonies (on request)
The specific details of each service are set out in the personalised quote issued following the customer’s enquiry.
3. How to request services
3.1 Requesting a quote
Customers may request a quote through the following channels:
- The contact form on kanouse.it
- Email: kanouseofficial@gmail.com
- Direct Messages on official Kanousé social accounts
- Industry platforms (e.g. Matrimonio.com)
- Phone
To issue a quote, we need at least:
- The requester’s full name
- Contact details (email or phone)
- Event date
- Event location
- Event type
3.2 Quote validity
A quote issued by Kanousé is valid for 15 days from its issue date, unless otherwise stated in writing. After this period without acceptance, Kanousé reserves the right to update its pricing and availability terms.
3.3 Confirmation and reserving the date
To confirm the service and reserve the event date, the customer must:
- Confirm acceptance of the quote in writing (including by email)
- Pay a deposit of €350.00 within the agreed timeframe
Payment of the deposit confirms the contract and reserves the date. Without payment of the deposit, availability is not guaranteed.
4. Fees and payments
4.1 Prices
Prices stated in quotes exclude VAT (current rate: 10%), unless otherwise stated.
4.2 Payment terms
The fee is paid as follows:
- Deposit: €350.00 on confirmation (see section 3.3)
- Balance: within the agreed timeframe and, in all cases, by the event date
Payments can be made by bank transfer using the details provided by Kanousé. Kanousé will issue an invoice.
4.3 Additional costs
Any costs not included in the standard quote (e.g. extra services requested later, travel outside Puglia/Basilicata or overnight stays) will be communicated and agreed separately in writing.
4.4 SIAE
Unless otherwise agreed, SIAE fees are payable by the customer.
5. Cancellation and penalties
5.1 Cancellation by the customer
If the customer cancels the service:
- Cancellation up to 90 days before the event: the entire deposit is retained as a penalty
- Cancellation between 89 and 30 days before the event: 50% of the total fee is payable
- Cancellation fewer than 30 days before the event: the entire fee is payable
5.2 Cancellation due to force majeure
In the event of cancellation due to documented force majeure (e.g. health emergencies, natural disasters or official orders), the parties undertake to agree in good faith on:
- Postponement (subject to Kanousé availability)
- Partial or full refund of the deposit
- Changes to the service
5.3 Cancellation by Kanousé
Kanousé reserves the right to cancel the service due to force majeure or supervening impossibility, refunding the deposit in full with no further charges. In this case, Kanousé undertakes to help the customer find suitable alternative musical ensembles.
6. Customer obligations
The customer undertakes to:
- Provide truthful and complete information when making the enquiry
- Promptly communicate any programme changes
- Ensure venue access at the agreed times for setup and soundcheck
- Ensure suitable power supply and working space are available
- Pay SIAE fees where due
- Make payments as and when agreed
7. Kanousé obligations
Kanousé undertakes to:
- Provide the service with the utmost professionalism and diligence
- Keep to the agreed schedule
- Use equipment that complies with safety regulations
- Provide the specified musicians or, in unforeseen circumstances, musicians of an equivalent standard
- Take all organisational measures needed to deliver the service properly
8. Image rights and audiovisual materials
8.1 Photography and filming during the event
Kanousé may take photographs and videos during events for its portfolio, communications and promotion on its channels (website and social media). By accepting these Terms, the customer authorises such recording unless they expressly refuse in writing before the event.
8.2 Publication
Customers may request removal of photos or videos depicting them from Kanousé channels at any time by writing to kanouseofficial@gmail.com.
8.3 Customer materials
The customer warrants that they hold all necessary rights to any materials (e.g. special songs, photographs or videos) supplied to Kanousé for the service.
9. Limitations of liability
Kanousé is liable for its obligations within the limits established by law. It is not liable for:
- Events attributable to force majeure
- Breaches by the customer or third parties (e.g. the venue or external suppliers)
- Indirect or consequential damages
- Subjective expectations not agreed in writing
Kanousé’s total liability is in all cases limited to the fee agreed for the individual event.
10. Personal data processing
Processing of the customer’s personal data is governed by the Privacy Policy available on kanouse.it, which forms an integral part of these Terms.
11. Changes to the Terms
Kanousé reserves the right to amend these Terms at any time. The updated version will always be available on kanouse.it, showing its last updated date. Changes do not apply retroactively to contracts already concluded.
12. Applicable law and jurisdiction
These Terms are governed by Italian law.
Any dispute arising from the interpretation or performance of these Terms falls within the exclusive jurisdiction of the Court of Taranto, subject to mandatory consumer protection rules.
13. Final provisions
If any provision of these Terms is void or invalid, the remaining provisions remain valid and effective. Failure to enforce a right under these Terms does not constitute a waiver of that right.
Kanousé S.r.l. — Via Attinie 21, 74122 Taranto (TA), Italy — Tax/VAT number 03485010734
For information: kanouseofficial@gmail.com — Certified email (PEC): kanousesrl@pec.it